Welcome to our COVID Precautions & FAQs Page!
Here you’ll find information on our COVID Safety Practices, Cancellation Policies and More!
Toronto Adventures will be adhering to government guidelines and procedures in order to keep our staff and customers safe during COVID-19 outbreaks. Any event tickets which are cancelled due to Toronto Adventures health and safety policies or government mandated orders, will receive an automatic credit emailed to the email address used to book so you can book with confidence! For this, full refunds are available upon request.
Social Distancing, Masks & Sanitization
Masks: All of our staff are required to wear masks when interacting with customers. Customers are encouraged to wear a mask but it is not required. Once on the water and properly socially distanced you’re welcome to remove your mask and enjoy the fresh air!
Sanitization: Every single piece of equipment is sanitized after every use! We call our site the world’s largest dish pit as our staff diligently clean every paddle, PFD (lifejacket), and boat after every use. In addition we have hand sanitizer available and encourage participants to use it regularly!
Social Distancing: Here at Toronto Adventures we’re fortunate to have tons of space to socially distance! Throughout our site you’ll see reminders to keep socially distant and within your bubbles in order to minimize the potential risk. In addition all check-in, lessons, and everything else is done outside in fresh air where statistics have showed the chances of transferring are greatly reduced.
We’ve always had our participants enter their contact details when booking so we’re already setup with a great contact tracing system! This would allow us to easily contact all participants who may have potentially come into contact with someone with COVID-19 should the need arise.
Refunds Schedule & Policy
Any event tickets which are cancelled due to Toronto Adventures health and safety policies or government mandated orders, will receive an automatic credit emailed to the email address used to book.
Due to the constantly evolving news & updates regarding COVID-19 & closures we will do our best to give all bookings 7 days notice of cancelled events so you can plan ahead. If we are unable to provide the full 7 days notice for cancelled events due to last minute government policy changes, don’t worry, you can always receive a 100% refund from COVID lockdown related cancellations.