Private Group Events

Cancellations & Rescheduling

Cancellation and Rescheduling for Private Group Events:

Events are subject to weather. In the event that we must change dates due to inclement weather or other extraordinary reasons we will contact the customer and let them know as soon as is possible. The client will get a credit for the amount paid to apply to a future Toronto Adventures Inc. Group event. If we must reschedule more than once due to weather the customer has the option to cancel with a Full Refund including deposit.

If non-weather related : A customer can re-schedule a group event only if the customer emails ([email protected]) a notice of cancellation / rescheduling of their event, up to 14 days prior to the event date. If proper notice is given then the customer shall receive full credit of the amount paid minus any unrecoverable costs (e.g. city permits, tickets, food etc.) to be used towards a future Toronto Adventures Inc. Group event. Also, changing Dates less than 2 weeks to an event will cost a $100 rescheduling fee and is subject to availability.

Any changes to boat selection must be made 2 weeks before the event. All changes are subject to availability. Cancellations can be made no less than 2 weeks before an event. Deposit is nonrefundable.



Cancellation or modification of
events/programs due to force majeure

In case of force majeure, Toronto Adventures has the right to alter or cancel events without prior notice, however a notice of the occurrence shall be given by Toronto Adventures as soon as reasonably possible. Force majeure shall mean any circumstance beyond the reasonable control of Toronto Adventures which prevents or impedes the holding of an event, including, but not limited to, government action, war or hostilities, riot or civil commotion, plague or other epidemic such as Corovaviruses, bird flu, etc, earthquake, flood, hurricane, cyclone, fire or other natural physical disaster, explosion, accident or breakdown, strike, lack of the usual means of transportation or terrorism or due to events which are not attributable to wrongful intent or gross negligence.

Toronto Adventures shall not be liable for any direct or indirect, incidental or consequential damages, losses, expenditures or any other inconveniences or costs caused by such modification or cancellation of the event.

Contact Us

Office Hours

Wednesday – Sunday: 9:00 am – 5:00 pm

Email

[email protected] / [email protected]

Phone

416-536-2067 ext.124

Emergency Phone

Open 24/7, NOT for general inquires,
only call this extension if you are on one of
our events and you have an emergency.
416-536-2067 ext. 2

Event Locations

Kayak / Canoe / SUP
Click here for Directions